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Alice's Charming > Help > Legal notice
Legal notice

Purpose of the service

The purpose of the mail order service provided by Alice’s Charming is to sell jewellery and accessories on the domestic and international market via an online (Internet) sales facility.
The products and services offered by Alice’s Charming can be contracted via www.alicescharming.com and are regulated by these Conditions of Sale, which must be accepted by Users as part of the mail order contracting process and will be duly confirmed to the User by Alice’s Charming on completion of the aforementioned contracting process.
Alice’s Charming reserves the right to unilaterally change, at any time and without prior notice, the presentation, configuration and content of the Conditions of Sale required to use the Service, which will be applicable to contracts undertaken from that moment onwards.
Alice’s Charming offers the guarantee established by law for products distributed by Alice’s Charming, for which it offers a guarantee valid for two (2) years.

Contracting procedure

Alice’s Charming makes available to Users, on its web site www.alicescharming.com, a range of jewellery items and accessories made and sold directly by Alice’s Charming ,and the contract is entered into by the User completing a series of forms that appear throughout the purchasing process and by the User's express acceptance of these Special Conditions and of all the conditions applicable to the product and/or service contracted.
During the contracting process via the web site www.alicescharming.com sending the completed form completes the contracting process and implies the User's full acceptance of the commercial proposal made by Alice’s Charming and of the applicable conditions.
Alice’s Charming will keep a copy in electronic version for its own records of this contract.

Confirming the contracting process

Once the online mail order process has been completed, Alice’s Charming will provide the User with a confirmation of the purchase they have made, which will include all the conditions applicable to the contracted product and/or service. In the event that a transaction fails for some reason, Alice’s Charming will notify the User. To the extent permitted by law, Alice’s Charming will accept no responsibility in respect of the User for failed transactions.
During the contracting process via the web site www.alicescharming.com, Alice’s Charming will make the aforementioned confirmation by sending the contract confirmation and the conditions applicable to it by e-mail.

Conditions of use

The Customer must register beforehand to use the Service.
The User undertakes to use the Service correctly and diligently and in compliance with the Law, with these Special Conditions, respecting generally accepted morals and courtesy and public order. The User undertakes to abstain from using the Service to achieve illicit ends or effects, or for purposes that may be damaging to the rights and interests of third parties, for prohibited purposes or for purposes that may damage or prevent normal use or enjoyment of the Service, computing equipment, software, documents, stored files and any kind of content stored in the computing equipment belonging to Alice’s Charming or to third parties. Alice’s Charming reserves the right to adopt any measures it deems suitable in the event of any sign that the Service is being used fraudulently.

Applicable jurisdiction and legislation

Sales made via the www.alicescharming.com Portal are regulated by Spanish law. In the event of disagreement and different interpretation of these Conditions, the parties renounce the jurisdiction that may correspond to them and submit to the Courts and Tribunals of Valladolid. These general conditions of sale will be interpreted in the Spanish language and drawn up according to Spanish law. Any disagreement that may arise relating to their validity, their interpretation or their execution will be presented before the Tribunals of Valladolid, to whom exclusive competence is expressly attributed

Responsibilities

Alice’s Charming cannot be held responsible for non-compliance with the contract undertaken in the event of stock shortage, non-availability of the product, force majeure, disturbance or general or partial strike, in particular, of postal services or transport and/or communications services, flood or fire. In the event of litigation, the Customer should first approach Alice’s Charming to seek a friendly solution.

Changes to the General Conditions of Sale

Alice’s Charming reserves the right to change the General Conditions of Sale without prior notice, and can change, delete or add both the content and services provided via the web site as well as the way in which these are presented or their location on its servers.

Personal details

n order to comply with the content of Organic Law 15/1999 of 13 December, for Personal Data Protection and other relevant standards, Alice’s Charming hereby informs the User that the personal details provided by you throughout the contracting process will be stored in a file owned by Alice’s Charming and located in C/ Bartolomé de las Casas and will be handled for the purposes of fulfilling your order.
In order to be regarded as a Customer and to be able to make purchases in www.alicescharming.com all Users must be registered. The information collected during the registration process will be stored in a file owned by Alice’s Charming. The purpose of this file is to process Customer orders and make their shopping experience easier and faster. Once registered, the Customer's information will appear automatically when they make future purchases.
Likewise, with your consent, Alice’s Charming will use this file to send you, by e-mail or by ordinary mail, information on special offers, new product launches, etc.
Alice’s Charming hereby assures you that the information stored in files owned by the company will not be passed on to third parties. The information will be collected on the Alice’s Charming server using SSL protocol and will be encrypted before transmission, thereby guaranteeing your details are kept confidential. The server automatically recognises the IP address, date and time when the data was recorded, as well as data downloaded from this same address.
The User can exercise their right to access, rectify, cancel and oppose the handling of their personal details by attaching a copy of the front and back of their identification document and writing to Alice’s Charming, registered address at C/ Bartolomé de las Casas 109, Arroyo de la Encomienda. 47195. Valladolid.
Likewise, Alice’s Charming hereby informs the Customer that their details will be provided to the Logistics Operator in order for the order to be processed. The Logistics Operator may contact the Customer in order to arrange for the order to be delivered.
The Customer declares that each and every one of the details provided to Alice’s Charming during the contracting procedure are correct and authorises Alice’s Charming to verify that the details are correct.
The details marked with an asterisk or marked as compulsory on the forms that appear during the contracting process must be provided. If they are not provided or they are provided incorrectly, the order cannot be processed.

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